How We Help After The Sale
Once your equipment is in place, the real work starts. We help with practical support for day-to-day use, small fixes, fitting questions and planning changes when your kitchen layout shifts. If your unit needs a new shelf, a counter adjustment or a cleaner finish around the old opening, we can advise on the next step.
Our support is built around real food service conditions in Benoni, Boksburg, Brakpan and beyond. That means heat, steam, heavy pans, load-shedding backups and the kind of wear that comes from long trading hours.
Before You Call, Check These Basics
A quick check can save a site visit. Please have the unit size, a clear photo of the issue, and the delivery or installation area on hand. If the item is powered or gas fed, switch it off before you inspect anything further. We will talk you through the next step and let you know if it needs a technician, a fabrication repair, or a replacement part.
- Unit type and approximate size in millimetres
- Town or suburb, for example Benoni, Kempton Park or Germiston
- Photo of the fault, fitting or damage
- Any changes made after install, such as moving gas or water points
Measured Repairs And Modifications
Many support calls come from equipment that still works but no longer suits the site. A prep table may need a splashback added. A sink may need a different bowl position. A servery counter may need new cladding or a cleaner front for front-of-house use. We handle these changes with site measuring and clear feedback before work starts.
If a unit has been damaged by steam, coastal humidity or hard use, we can often repair sections instead of replacing the full item. That helps keep costs under control and gets the kitchen back on track quicker.
Service For Kitchens, Takeaways And Servery Areas
Our support is not limited to workshop jobs. We also assist on site with extractor canopy checks, display unit bases, mobile trolleys and shelving layouts. For busy takeaway counters, we look at traffic flow, service speed and how staff actually move behind the counter.
- Benoni showroom support for walk-in clients
- East Rand site visits for local projects
- National delivery support for items shipped outside Gauteng
- Practical advice for municipal, landlord and tenant changes
Ordering Spares, Parts And Add-Ons
If you need a matching replacement piece or an add-on for an existing unit, we can help identify what will fit. This is common with stainless shelving, counter trims, sink fittings and mobile trolley updates. Send a photo and measurements, then we will confirm whether it can be repaired, remade or adapted.
We keep the process straightforward. No long back-and-forth, just clear answers on what is possible and what is worth doing. That is especially useful when a kitchen must keep trading during the week.
Speak To Our Benoni Team
For support enquiries, email sales@caterkraftsa.co.za and include your name, suburb and a short note on the issue. Our team includes Lerato Khumalo, Ayesha Naidoo, Pieter van der Merwe, Sibusiso Dlamini and Megan Jacobs, so the right person can pick up the query without delay.
We support clients from the Benoni showroom, the Boksburg, Brakpan, Springs, Kempton Park and Germiston areas, and we also assist customers further afield across South Africa. If your equipment needs attention, we will help you work out the most practical next move.