Who We Are And Who Manages Your Information
CaterKraft, based in Benoni on the East Rand, supplies catering equipment and related fabrication services to clients across South Africa. For the purposes of this policy, the operator responsible for processing personal information is Astros Marketing (Pty) Ltd, acting on behalf of CaterKraft.
If you contact us by email, request a quote, place an order, or ask for site measuring, we may process your personal information for legitimate business purposes. This includes details needed to respond to your enquiry, prepare an estimate, manage production, arrange delivery, and provide after-sales support.
What Personal Information We Collect
We only collect information that is reasonably required for quotations, orders, site visits, and service support. The information may come directly from you, from your business representative, or from records created during an ongoing customer relationship.
- Contact details such as name, email address, phone number, and business name
- Delivery and site information, including branch location or installation address
- Order details, measurements, and product specifications for custom work
- Payment or invoicing information needed for account handling
- Service history, correspondence, and records of modifications or repairs
We do not ask for more than we need. If you choose not to provide certain information, we may not be able to complete a quote, schedule a site measure, or confirm an order.
How We Use Your Information
Personal information is used for clear business purposes connected to our services. That may include preparing quotations for stainless prep tables, gas ranges, bain-maries, display units and other fitted equipment, as well as planning fabrication and delivery. We may also use your details to answer questions, confirm specifications, and keep a record of work completed.
- To provide quotes, invoices, and job confirmations
- To arrange site measuring, delivery, installation, or collection
- To communicate about lead times, stock, and service updates
- To meet legal, tax, and accounting obligations
- To handle queries, complaints, or warranty-related matters
We may retain correspondence and order records so that we can support repeat clients in Benoni, Boksburg, Brakpan, Springs, Kempton Park and Germiston, or any other area we supply.
Sharing Information With Service Providers
We may share personal information only where it is necessary for our business operations. This can include trusted third parties who help with delivery, payment processing, accounting, compliance, storage, or technical support. Where information is shared, we expect those parties to protect it and use it only for the specific service they provide.
We may also disclose information where the law requires us to do so, or where it is needed to protect our rights, prevent fraud, or respond to a lawful request from a court or regulator. We do not sell personal information.
- Delivery and logistics partners for transport arrangements
- Professional advisers such as accountants or auditors
- IT and communication service providers who assist with records and messaging
- Authorities where disclosure is required by law
Storage, Security, And Retention
We take reasonable technical and organisational steps to keep personal information safe. These measures are intended to protect against loss, unauthorised access, misuse, or accidental disclosure. Access is limited to staff who need the information to do their work, and we review records from time to time for accuracy and relevance.
Records may be kept for as long as necessary for the purpose for which they were collected, including order completion, service follow-up, accounting, and any lawful retention periods. Some records may need to be kept longer where required by tax, commercial, or legal obligations. We keep things practical, and only retain what we need.
Your POPIA Rights And Choices
You have rights in relation to your personal information, subject to legal limits. You may ask whether we hold information about you, request a copy, ask us to correct inaccurate details, or object to certain forms of processing where the law allows. You may also withdraw consent where consent was the basis for processing, although that may affect our ability to continue a specific service.
- Request access to your personal information
- Ask for correction or deletion where appropriate
- Object to direct marketing communications
- Lodge a complaint about how your information is handled
To exercise these rights, contact us at sales@caterkraftsa.co.za. We may need to confirm your identity before responding, to protect your information from unauthorised access.
Cookies, Website Enquiries, And Updates To This Policy
When you visit our website or send an online enquiry, we may collect basic technical details such as your browser type, device information, and pages visited. This information helps us understand how the site is used and improve communication with customers. It is generally used in aggregate form and not to identify you personally unless you provide your details voluntarily.
We may update this policy from time to time to reflect changes in our operations, legal duties, or how we handle information. The latest version will apply from the date it is published. If you continue to use our services after a change, that use will be taken as acceptance of the updated policy.